Cancellation and Refund Policy - Gabriela Wakeham Floral Design


It is the purchaser's responsibility to enter the correct delivery details at the time of ordering. This includes correct delivery date, the recipient's name, valid delivery address and working telephone number. We request the recipient's telephone number to help accomplish successful delivery in the event our staff arrives and there is no building access (locked entry door) or unwillingness by the building staff at the delivery location to accept the delivery. In some but not all cases, at our discretion, we may call ahead to confirm special delivery arrangements (i.e. buildings with locked front entrances, special security delivery protocols, large items requiring special handling, etc.). If the delivery information provided to us is incorrect, Gabriela Wakeham Floral Design is not responsible. We will not issue a refund for undelivered orders due to incorrect address and/or incorrect recipient information provided to us. If after placing your order you discover that you provided incorrect delivery information either online or by telephone, please contact us with correct information at least 24 hours prior to the scheduled delivery date by completing and submitting this online form. Please make certain to reference your order number in your message. Should we advise you of our inability to deliver based on the information provided to us and you choose to request redelivery, there may be an additional delivery charge at our discretion for the next delivery attempt. If enough time has elapsed that the flowers are spoiled and must be remade for the next delivery attempt, you will be advised and at our discretion charged either a partial amount or the complete order amount (flowers, delivery charge, NYS sales tax).


Should you need to cancel your order, your payment will be refunded less a $15 administrative fee, ONLY IF notice is received by Gabriela Wakeham Floral Design at least 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and with our courier for delivery.


As each flower is unique, so too, are special requirements and concerns surrounding each order. A number of resolutions may be available to you at our discretion and are subject to each particular situation. Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Prices of goods, services and delivery and other charges displayed on the website are current at the time of display. These prices are subject to market and business conditions and may change at any time without notice.


Deliveries generally are made each day during a time window of 10:30 a.m. to 5 p.m. for offices and businesses, and between 10:30 a.m. and 6 p.m. to residential locations. At our discretion, we may attempt to honor delivery time requests but nothing can be guaranteed. Timing of deliveries is subject to a number of factors beyond our control, including traffic in New York City which varies widely by individual day.


Your satisfaction is important to us, but we do not make warranties about the lifespan of cut flowers, floral arrangements and plants. Flowers and plants are natural objects and subject to variation beyond our control. In addition, the environment in which they are placed (temperature, light level, humidity) and the care given to them (proper watering) all may affect lifespan and also are beyond our control. We condition all flowers at our discretion and purchase flowers often in a good-faith attempt to help what we deliver be as long lasting as possible. But no specific lifespan is guaranteed nor implied in any way.


Please note that with flower orders, some flowers/products /color /vase/plant and detail items may be substituted based on availability. If this occurs we will fulfil the order to equal or greater value if the selected flowers/products are unavailable and substitutions are made.